New boxes

We got a V+ box installed today. That went well, but the separate cable modem (needed because unlike the Samsung cable box, a V+ box has no modem built in) took me all morning to set up after being passed around ntl's Virgin Media's phone system, including an internal tech support section. Eventually I got through to a helpful chap who said "I see the problem. There you go, it should work now." And it did. The old Samsung box, which they moved upstairs because crazily enough it's cheaper to have a V+ box installed and the old box moved (£5 a month x 12 = £60) than to pay to have the old box taken away (£75), still doesn't work. Must ring Virgin tomorrow.